We, METRO Markets GmbH, use cookies and similar technologies (“cookies”) to collect your device and browsing information. We do so to ensure the technical and secure functionality of the website (“technically necessary cookies”) as well as to continuously improve the performance of the website and to tailor the online experience to the needs of users (“performance cookies”).

Performance cookies
Performance cookies collect information about how users interact with our website. For example, they can identify which web pages have been visited and which products are processed. The information collected is further processed in aggregated form. Performance cookies are used exclusively to improve the performance of the website and to tailor the online experience to the needs of users.

From the category of performance cookies and similar technologies we are using the following:

Google Analytics
We use the web analysis service Google Analytics from Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google") on our website on the basis of your consent in accordance with Art. 6 Paragraph 1 Clause 1 lit. a) GDPR. If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the company affiliated with Google, which is responsible for the processing of your data and compliance with the applicable data protection laws. Google Analytics uses so-called "cookies", text files that are stored on your device and collect anonymous information about your use of our website, such as the frequency of your visit to our website, the time you have spent on our website and how you use interacted with the website (e.g. whether you bought or searched something). The information collected by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. We ensure the appropriate level of data protection for this data transfer by concluding standard contractual clauses. Further information or copies of these protective clauses can be requested by sending an informal request to our data protection officer using the contact details given in the data protection notice. The following types of data are processed by Google: Online identification (including cookie identification), IP address, Device identification. We only use Google Analytics with activated IP anonymization ("anonymize IP"). As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. We have concluded an order processing contract with Google for the use of Google Analytics (Art. 28 GDPR). In the context of order processing, Google is entitled to commission subcontractors. You can find a list of these subcontractors at https://privacy.google.com/businesses/subprocessors/ . On our behalf, Google will use the information to evaluate your use of the website, to provide reports on website activity (such as loading times, etc.) and to provide us with other services relating to website activity and internet usage. We will use this information and evaluations to improve our website. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We ourselves only receive anonymized data and will at no time merge it with other data that we have about you.

Hotjar
We use Hotjar, a service offered by Hotjar Limited, Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, to better understand the needs of our users and to improve their experience. Hotjar is a technological service that helps us better understand e.g. how much time they spend on which pages, which links they click, what users do and what not, etc. This enables us improve Vendor Office based on user feedback. Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes the IP address of a device (which is processed and stored anonymously during your session), the screen size of the device, the device type (unique device identifiers), browser information, the geographical location (country only) and the preferred language in which our website is displayed. Hotjar stores this information on our behalf in a pseudonymised user profile. For more details, see the 'About Hotjar' section on the Hotjar support website.

Necessary cookies
Necessary cookies ensure functions without which our website cannot be used as intended. These cookies are used exclusively by us (first party cookies). This means that all information stored in the cookies is returned to our website. These cookies are used, for example, to ensure that your previous actions are remembered (e.g. random sequence of characters for security reasons when loading data from a database).

From the category of necessary cookies we are using the following:

apiKey
This cookies stores a random sequence of characters (e.g. 4f70c853a90d10d7cddacceab5a0703d4605a80a6a2096ce) for security reasons when loading data from a database. Responsibility: MM.  Expiration time: Session.

cookies-policies
This cookies stores the information if the user already clicked on one of the two buttons of the cookie banner in order to avoid showing the banner the next time the user logs in. Responsibility: MM.  Expiration time: 57 days.

previous-url
This cookies is only used for MM internal users. It stores the last visited page so that this page is reloaded if the user logs out and logs in again.  Responsibility: MM.  Expiration time: 13 days.

predefinedCarrier
This cookies is used to store the last selected carrier of the user when marking an order as shipped so that this carrier is preselected the next time an order is marked as shipped.  Responsibility: MM.  Expiration time: Session.

cookies-consent
This cookies stores the information if the user already clicked on one of the two buttons of the cookie modal before he logged in. Responsibility: MM.  Expiration time: 5 days.